FAQ

FAQ | 2026-10-14

Shipping, Payment and Samples

Jiadian
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This page answers common questions about samples, payment, shipping and trade terms when you order PET acoustic panels from Jiadian. For product details, see our PET acoustic panels and custom manufacturing pages.

Samples

Can I get free samples?

Yes. A4 samples and color cards are free. We cover the cost of the samples, and the customer pays the shipping cost.

How quickly are samples sent?

Samples are usually sent out in about 2 days.

Which samples should I ask for?

Tell us the thickness and colors you are interested in, and any processing you plan to use, such as V-grooving or CNC cutting, UV printing or fabric wrapping. Browse our Color Catalog to choose colors before you request samples.

Payment

What payment methods do you accept?

We accept T/T (bank transfer).

How much deposit is required?

The deposit depends on the order. Please ask our sales team for the payment terms of your order.

Shipping

How are orders shipped?

We ship by sea or by air. Sea freight suits larger orders, while air freight is faster for small or urgent shipments.

Which port do you ship from?

Sea shipments leave from Shanghai port. Our factory is in Changshu, Jiangsu, near Shanghai.

How are the panels packed?

Panels are packed in cartons, and pallets are available on request.

ProductSheets per cartonGross weight per carton
9mm PET acoustic panel10Approx. 60kg
12mm PET acoustic panel8Approx. 60kg
24mm PET acoustic panel4Approx. 46kg

Lead time

How long does an order take?

Standard 9mm and 12mm panels in stock: about 10 days. Custom orders: about 14 days. 24mm panels are made to order and take about 14 days. Our team will confirm the lead time with your quote.

Trade terms

Which trade terms do you offer?

We usually quote EXW (from our factory) or FOB Shanghai. For other terms, such as CIF or DDP, please discuss with our sales team.

How to get a quote

To get an accurate quote, send us:

  • Product and thickness

  • Panel size and quantity

  • Colors

  • Any processing, such as cutting, grooving, molding, UV printing or fabric wrapping

  • Your destination port or country, and your preferred trade term

Request a quote and our team will reply with pricing and shipping options. For questions about products and customization, see Products, Production and Customization.

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